Turn recurring quality issues into fixes that stick.

A recurring problem becomes a case with an owner, a fix and a check on the next lot that it held.

Start with a development review How it works

Case QA-031Opened from lot 3

Lot 3 shrinks after washing: 31 per 1,000 against 2.3 in lots 1 and 2.

Evidence: 21 of 24 complaints came from lot 3
Likely cause: A substitute thread that shrinks more than the canvas
Confirmed by: Quality lead, after a lab wash test
Fix: Switch back to the approved thread. File thread changes before use
Check: Watch lot 4 against 2.3 per 1,000

The case file quality works from, with the evidence and the cause on one page.

Sound familiar?

The same complaint comes back every season.
Quality feedback stops at the service desk.
A fix is agreed in a meeting and nobody checks that it held.

A problem nobody owns keeps costing returns and reviews, and the next lot repeats it.

What changes.

TodayWith the engine

Ownership: Support closes the ticketA case with an owner in development, sourcing or quality
Cause: Guessed from a few complaintsConfirmed by the people qualified to confirm it
The fix: Agreed in a meetingA tracked change to the product, supplier, packaging or instructions
Proof: AssumedThe next lot checked against the same rate

How it works. 7 steps, 4 stages.

AI1
Rules and automation3
Your team3
Approval

1Open
1. Rules and automation
  Open a case at the line
  A lot or revision that crosses the rate your team sets opens a case with its evidence attached.
2Investigate
1. AI
  Assemble the history
  Sample reports, test results, supplier changes and complaints for that lot, on one page.
2. Your teamApproval
  Confirm the cause
  Quality or engineering decides what caused it. A serious safety signal goes straight to your escalation path.
3Fix
1. Your team
  Choose the fix
  Development, sourcing or customer service takes the change, whether product, supplier, packaging or instructions.
2. Rules and automation
  Track the owner and the date
  Open actions age on one board, and the factory confirms each change in writing.
  - Outlook
4Verify
1. Rules and automation
  Watch the next lot
  Complaints per 1,000 for the next lot, against the lot that failed.
  - Gorgias
  - Shopify
2. Your teamApproval
  Close or reopen the case
  Quality closes it once the next lot holds.

Lessons join the library and the checklist

What you get. Real work, every week.

Corrective actions · QA-031

Switch lot 4 to the approved threadFactory · confirmed in writingLot 4In production
File thread changes before useSourcing · substitution requestNew ruleAgreed
Add a wash and shrink check to lot approvalQuality · every lotEach lotPlanned

Every action with an owner and a state, so a fix can’t quietly stall.

After the fix · shrinks after washing

Lot	Thread	Per 1,000	Result
Lot 1	Approved	1.5	Below the line
Lot 2	Approved	3.0	Below the line
Lot 3	Substitute	31	Case opened
Lot 4	Approved	—	Watching

The check after the fix: the next lot against the lots before it.

How you’ll know it’s working.

Days from an opened case to a confirmed cause
How long a known problem waits before anyone can act on it.
Repeat defects after a fix
The test of whether a fix stuck.
Margin after returns on the affected product
The result finance cares about, read with price and season in view.

Baselines agreed before we build.

Works with what you have.

Support

Gorgias

Commerce

Shopify
NetSuite

PLM & specs

FlexPLM
Centric PLM
Arena

We configure first: Your PLM may already hold change and quality records. We use them and connect each case to the complaints that opened it.
We build when: A problem can be named, but nobody owns the fix and nothing checks that it held.

What a first build includes.

Built in your accounts, around your team. Scope, fee and baseline agreed before we start.

1Design
2Build
3Run it, or hand it over

Start with a review Scope this build

We build

A case opened from a defect-rate threshold
A case file with the evidence and history attached
An action ledger with owners and dates
A check on the next lot against the one that failed

We start from

Complaint cohorts by revision and lot
Test results and supplier records
Your escalation and closure rules

From your team

Owner: Quality lead
Involves: Quality
Development
Sourcing
Customer service
Factory partner

Questions teams ask.

Does this replace our quality system?

No. If you have one, the cases belong there and we feed it. If you don’t, we start with a light case file and an action ledger.

What about a safety issue?

A serious safety signal doesn’t wait for a trend. It follows your existing escalation path immediately, and the case file is opened beside it.

Who owns it once it’s running?

You do. It’s built in your accounts, documented, with training for the people who run it. Ownership usually sits with your quality lead. We can keep running it with you, or step back.

How do we start?

Usually with a development review: two to four weeks, a fixed fee credited to the build, and a plan that’s yours. If the job is already clear, we can scope the build directly.