See supply risks sooner. Keep delivery promises current.
Supply and delivery work spans suppliers, plants, warehouses, carriers and channel teams. We help reconcile current status, identify consequential exceptions and coordinate the response, adapting the workflow to directly managed and partner-operated environments.
Sound familiar?
Supply dates drift
A supplier email or missing material changes the plan without reaching every channel.
Capacity and demand disagree
A campaign forecast exceeds the available production or fulfillment capacity.
Orders stall across systems
The warehouse, carrier and service team see different parts of the same exception.
- Best for
- Brands, distributors and manufacturers coordinating supplier production, owned plants, internal fulfillment or logistics partners.
- First step
- Choose one supply or order exception and follow it from commercial demand through the supplier, plant or fulfillment system.
- Works with
- ERP, inventory and order systems, supplier portals, 3PLs and carriers.
Keep demand, supply and delivery in the same plan.
Illustrative example
Forecast demand and prioritize replenishment.
TriggerPlanning cadence or inventory-cover threshold.
Source
What it draws on
- Sales history, stock on hand, reserved units and confirmed inbound receipts
- Supplier lead times, minimum orders, pack sizes and landed costs
- Promotion plans, service targets, purchasing limits and available cash
What the team sees
| Planning signal | Current view | Proposed response |
|---|---|---|
| Washable tote · navy | 20 available; 60 expected demand before the next receipt; buffer target 10 | Propose 50 units, subject to supplier packs and cash approval |
| Supplier lead time | Receipt moves from 14 to 21 days | Recalculate demand over the longer window and raise a stockout exception |
| Cash requirement | 50 units × $32 landed cost = $1,600 | Show the commitment before the planner approves the order |
What you get
Demand forecasts, reorder proposals and cash requirements kept current as trading and supply change.
Measured by
- Forecast error and bias by comparable product group
- Stock availability, aged stock and inventory cover
- AI
- AI explains forecast changes and supplier exceptions using the source evidence.
- Rules and automation
- Scheduled integrations refresh stock and receipts. Forecasting models estimate demand; explicit rules size proposed orders.
- Your team
- Planners choose service and cash targets, challenge assumptions and approve purchase commitments.
Unblock stuck orders and delivery exceptions.
TriggerA shipment or order exceeds its expected processing window.
Source
What it draws on
- Order, warehouse and shipment events
- Expected processing windows and service commitments
- Partner exception reasons and operational contacts
What the team sees
A picked order passes its expected handoff window without a carrier scan.
- Automation
Open one exception
The monitor joins the order and warehouse events, checks for duplicates and creates an evidence-linked task.
- AI assistance
Prepare the case summary
AI summarizes what is confirmed and drafts a message that says the handoff is awaiting verification.
- Approval
Verify the physical handoff
The warehouse operator confirms whether the parcel left the building and approves the next operational action.
- Automation
Keep service in sync
The verified update reaches the service case; the exception closes only when the downstream state confirms recovery.
What you get
Prioritized exception cases with next actions and customer-service context.
Measured by
- Time to next action and completed resolution
- On-time delivery and recurring exception causes
- AI
- AI summarizes the shipment history and drafts a customer explanation from verified events and policy.
- Rules and automation
- Rules detect overdue order states, join events and create one exception task per order.
- Your team
- Operators confirm physical handoffs and authorize replacements, refunds or new delivery commitments.
A planned production run lacks a material.
An illustrative supply plan links a plant or supplier milestone to inventory and channel commitments.
A material receipt slips. Planning reviews capacity and alternatives, then revises availability and the affected launch plan.
The handoff
Compare demand with supply and capacity
Find the missing material or approval
Assign a purchasing or production action
Revise channel availability and promises
Verify the receipt or completed run
Built around your tools and team.
How we work togetherPlanning context
Connect demand, receipts, lead times and capacity with explicit assumptions and sources.
Production and supply readiness
Bring together material availability, required approvals and supplier or plant milestones before commitments change.
Exception action
Prioritize issues, route actions to the responsible operator and update affected customer and commercial promises.
How we’ll know it’s working.
We agree the measures and a baseline before building, then compare like with like after launch.
| Measure |
|---|
| Supply performanceMeasure stockouts, on-time supply and forecast error by comparable product group. |
| ResolutionTrack exception age, time to next action and delivery completion. |
| Full costInclude inventory, recovery value, fulfillment effort and wasted channel spend. |
Connected work.
More connected work
Keep supply and delivery moving. Make changes visible where work happens.
Prefer to start with discovery?
We reply within one business day.