Twelve jobs inside your retention engine. Start with one, or build the whole thing.
Each one is designed, built in your accounts, then run by us or handed to your team. They share the same data, so each one you add makes the others work better.
Second orders
The next order, when they need it, for a real reason.
Replenishment timing
Time the reorder to when customers actually run out
A reorder reminder that waits until the customer is running low, and asks instead of guessing.
- Record
- Estimate
- Ask
- Adjust
Second orders
Turn first orders into second orders
After a first order, the next message is about what they bought, arrives when it helps, and is tested against customers who didn’t get it.
- Wait
- Match
- Send
- Test
Winback
Win back customers at the right moment
Lapsed customers hear from you when there’s a real reason: their size is back, a refill is due, the season has turned.
- Notice
- Match
- Send
- Learn
Subscribers
Shipments they want, payments that go through.
Subscriber control
Let subscribers skip, delay and swap without canceling
A subscriber texts that they have enough, and the next shipment moves: the subscription itself changes, and the new date is confirmed.
- Hear
- Check
- Change
- Confirm
Payment recovery
Recover failed subscription payments
A declined card gets the right next step (a retry, a new card or a person), and recovery stops the moment the invoice is paid.
- Sort
- Retry
- Ask
- Close
Cancellation saves
Learn why subscribers cancel, and which saves last
An honest read on why subscribers cancel, and tests that show which saves still leave a paying subscriber 90 days later.
- Collect
- Group
- Test
- Decide
Contact that fits
Messages that know what’s happening right now.
Owners & loyalty
Help with what they bought, and benefits that make sense.
Ownership onboarding
Turn new owners into confident users
New owners get the care guide, the exchange window and the right add-on when they help, from facts your team has approved.
- Know
- Match
- Send
- Learn
Loyalty benefits
Make loyalty benefits clear, and the ledger right
A member can see what they’ve earned, what it buys and when it ends, and finance can see what each reward costs.
- Define
- Explain
- Redeem
- Reconcile
Lifecycle production
Approved messages live while they still matter.
Proof & decisions
Which messages and offers earn their cost.
Retention proof
Prove which messages and discounts earn their cost
Holdout tests that show what each message and offer added, counted after discounts, returns and the cost to run.
- Pick
- Assign
- Count
- Decide
Lifecycle diagnosis
Explain why email and SMS revenue moved
When revenue, deliverability or a cohort’s repeat rate moves, a clear answer within days: what changed, how sure we are, and the one test to run.
- Spot
- Separate
- Explain
- Test
Not sure which job comes first? A retention review finds it.
We reply within one business day.