Choose an AI support platform on your own conversations.

A shortlist tested on your own conversations, with each vendor’s definition of “resolved” and the full monthly cost side by side.

Start with a support review How it works

What counts as resolved

Platform	Counts as resolved	Doesn’t check
Intercom Fin	Confirmed or assumed, or a configured handoff	Whether a handoff finished the job
Gorgias	No human involved for 72 hours	Whether the refund or stop happened
Zendesk	Contained, or “verified” by an AI assessment	Your warehouse or payment record

How three platforms define “resolved” as of October 2026, and what each one doesn’t check. Your finance lead reads this first.

Sound familiar?

Three vendors quote three prices for “a resolution.”
Every demo shows a happy path, never your cancellation or your carrier.
Switching costs more than the quote says.

Pick on a demo and you pay a fee for every resolution, including the ones your business has to redo.

What changes.

TodayWith the engine

Evidence: Vendor demosYour own conversations, replayed
Price: A per-resolution rateThe all-in monthly cost, handoffs included
Definition: Whatever the vendor countsDone in your order, warehouse and payment records
Decision: A feature listA shortlist with acceptance cases and a baseline

How it works. 5 steps, 4 stages.

AI1
Rules and automation3
Your team1
Approval

1Baseline
1. Rules and automation
  Baseline today’s contacts
  Volume by request type, cost and repeat contact, from your helpdesk.
  - Gorgias
  - Zendesk
  - Intercom
2Test
1. AI
  Replay real conversations on each platform
  The same cases, including the hard ones, run through each shortlisted AI.
2. Rules and automation
  Check what actually happened
  An answer that sounds right doesn’t pass. The action has to happen.
3Price
1. Rules and automation
  Model the all-in monthly cost
  Seats, resolution fees, handoffs and the work that stays with your team.
4Decide
1. Your teamApproval
  Choose, or stay put
  Staying with what you have is a valid result.

Renewals reuse the same acceptance cases

What you get. Real work, every week.

Acceptance casesSame cases, every platform

40 real conversations, replayed on each shortlisted platform.

Cases: Cancel before the pick, address change, delivery problem, returns question, product question
Pass means: The action shows in the order system
Also priced: Seats, resolution fees and handoffs
Decision: A shortlist of one, with its cost on 9,800 contacts a month

The acceptance cases. Every platform gets the same real conversations, judged on what happened.

Before you sign

The definition of a resolution, in writing
Whether handoffs are billed
Channels: email, chat, SMS and social DMs
Cancel and refund tested on your ordersIn the trial
The all-in price at your volume

What to settle in writing before you sign.

How you’ll know it’s working.

Cases that pass on each platform
Out of the same real conversations, judged on what happened.
All-in cost per finished request
Fees, seats, handoffs and the work left for your team.
Switching effort
The channels, history, macros and reporting you’d have to move.

Baselines agreed before we build.

Works with what you have.

Support

Gorgias
Zendesk
Intercom
Assembled

Commerce

Shopify

We configure first: Often the answer is the platform you already pay for, configured properly. We test it first, and only then compare.
We build when: You’re choosing or renewing, vendors define “resolved” differently, and you need a comparison that doesn’t depend on any of them.

What a first build includes.

Built in your accounts, around your team. Scope, fee and baseline agreed before we start.

1Design
2Build

Start with a review Scope this build

We build

A baseline of your contacts, cost and repeat rate
Acceptance cases drawn from your real conversations
A side-by-side of definitions and the all-in price
A recommendation, including staying put

We start from

Helpdesk access and a month of conversations
Current contracts and invoices
A list of the channels and actions you need

From your team

Owner: CX lead, with finance
Involves: Customer service
Finance
Engineering

Questions teams ask.

Do you recommend a platform?

We recommend what passes your cases at the lowest all-in cost, which is often the one you already have.

Is Shopify’s free AI staff member enough?

For storefront questions and order lookups on supported plans, often. It doesn’t establish refund execution or other channels, so we test it against the rest of your requests before adding anything.

Prices change often. How do you handle that?

We use written quotes and billing terms for your account, not a pricing page. Plan migrations are account-specific, so we ask each vendor to confirm yours.

Who owns it once it’s running?

You do. It’s built in your accounts, documented, with training for the people who run it. Ownership usually sits with your CX lead, with finance. We can keep running it with you, or step back.

How do we start?

Usually with a support review: two to four weeks, a fixed fee credited to the build, and a plan that’s yours. If the job is already clear, we can scope the build directly.