Reconcile AI-placed orders from payment to fulfillment.

Every AI-placed order joined from intent to payment to shipment, so a payment with no order, or an order with no promise, reaches a person fast.

Start with an AI shopping review How it works

Event timeline · INT-104

Event	Record	Result
Shopper intent	INT-104	Jacket + Care Kit, $196
Checkout	CK-104	Payment authorized
Order	ORD-8512	Created and matched
Same event again	CK-104	Updated ORD-8512, no new order

One purchase, event by event. A repeated confirmation updates the order instead of creating a second one.

Sound familiar?

A payment went through and nobody can find the order.
The same confirmation arrived twice, and now there are two orders.
Finance, support and the warehouse each see a different version of the purchase.

A payment confirmation and an order are separate records. When they drift apart, customers pay for nothing or get charged twice, and finance finds out at month end.

What changes.

TodayWith the engine

Records: Intent, payment and order in separate toolsOne record, joined by a shared id
Duplicates: Found by the customerThe same event updates the same order, every time
Mismatches: Found at month endOpened as a case within minutes
Totals: Whatever the channel sentChecked against the final price, tax and shipping

How it works. 5 steps, 4 stages.

AI1
Rules and automation3
Your team1
Approval

1Capture
1. Rules and automation
  Capture every event
  Intent, checkout, payment, order and fulfillment events are stored with one shared id.
  - Shopify
  - Stripe
  - ShipBob
2Join
1. Rules and automation
  Join them on one record
  Repeated or out-of-order events update the same order instead of creating a new one.
3Check
1. Rules and automation
  Check totals and promises
  The final price, tax, shipping and delivery date are matched against what the shopper was shown.
  - NetSuite
2. AI
  Explain what’s off
  Reads a mismatch and writes the case: what arrived, what didn’t and the likely cause.
4Resolve
1. Your teamApproval
  Resolve the exceptions
  Your operations lead decides every payment with no order, refund or reship. Nothing retries a purchase on its own.

Each exception becomes a test

What you get. Real work, every week.

Mismatch queueToday

CK-109Paid $168, no order after 20 minutes$168Open
CK-111The same payment event delivered twice1 orderMerged
CK-114Order total $9 under the checkout total$9Review

The mismatch queue: each case has a cause, an owner and a clock.

How you’ll know it’s working.

Eligible attempts completed
Intent to order, so a payment that never became a purchase shows up.
Payments with no order
The failure that costs customers money and costs you trust.
Time to resolve a mismatch
From the first sign to a refund, a reship or a merged order.

Baselines agreed before we build.

Works with what you have.

Commerce

Shopify
NetSuite

Payments

Stripe

Fulfillment

ShipBob

Support

Gorgias

We configure first: Shopify’s order events and your payment processor’s agent tools can send signed completion events where the route supports it. We use them, and keep order ingestion and fulfillment with you.
We build when: Orders arrive from more than one route, or finance and support can’t see one record for each purchase.

What a first build includes.

Built in your accounts, around your team. Scope, fee and baseline agreed before we start.

1Design
2Build
3Run it, or hand it over

Start with a review Scope this build

We build

An event store keyed by one shared id
Duplicate and out-of-order handling
A mismatch queue with an owner and a clock
A daily reconciliation report for finance and support

We start from

Payment, order and fulfillment events
Shopify, processor and 3PL access
Your refund and reship rules

From your team

Owner: Head of ecommerce, with finance
Involves: Ecommerce
Finance
Operations
Customer service

Questions teams ask.

Doesn’t the payment processor handle this?

It confirms the payment. It doesn’t know whether your order exists, was picked, or matches what the shopper saw. Reconciling is the merchant’s job, and the processor’s tools are an input to it.

Does a valid payment signature prove the right thing was bought?

No. A signature proves authority to pay. It says nothing about whether the right product, size or price was selected. We test that untrusted product content can’t change what’s paid for.

Who owns it once it’s running?

You do. It’s built in your accounts, documented, with training for the people who run it. Ownership usually sits with your head of ecommerce, with finance. We can keep running it with you, or step back.

How do we start?

Usually with an AI shopping review: two to four weeks, a fixed fee credited to the build, and a plan that’s yours. If the job is already clear, we can scope the build directly.